Question 1

What is the SBI feedback model?

Accepted Answer

SBI stands for Situation, Behaviour, Impact. It is a widely used feedback framework that helps managers give specific, objective feedback by describing the situation where the behaviour occurred, the specific behaviour observed, and the impact that behaviour had. Lead-well uses SBI as the foundation for all feedback it generates.

Question 2

How do I give corrective feedback as a manager without damaging the relationship?

Accepted Answer

Effective corrective feedback is specific, behaviour-focused, and delivered with care for the person's growth. Lead-well helps managers structure corrective feedback using SBI, preserve their own tone, and focus on what changed rather than what went wrong — making the conversation easier to have and easier to receive.

Question 3

How does Lead-well help with giving positive feedback?

Accepted Answer

Lead-well helps managers articulate positive feedback clearly and specifically — going beyond "good job" to describe exactly what was done well, why it mattered, and what impact it had on the team or goal. Specific positive feedback reinforces behaviour and builds trust.

Question 4

Does Lead-well generate the full feedback message or just a template?

Accepted Answer

Lead-well generates a complete, ready-to-deliver feedback message based on the situation you describe. It preserves your tone throughout, so the result sounds like you — not a generic HR script. You can refine or adjust before delivering.

Give feedback that actually lands — every time